We’re used to watching the weather radar when storms threaten because we have a basement. However, in July, our focus became upwards rather than downwards. It seems part of our roof began leaking—and this after having had a new roof installed in 2006. My insurance company suggested I first contact the roofer to try to get the problem resolved so that’s where I went next. An appointment was set for 2 days following and wouldn’t you know it? No-one showed up—no-one called.
A call that night resulted in no response the next day so on the following day, I called again. The person I talked to apologized that no-one got back with me or showed up and said someone would. By the next work day, still nothing. That was two days ago so I tried again yesterday. This time I got a call back and after more apologies, an appointment was set for today at 4:30. It’s now 4:40 and this is the second time I’ve left work early for an appointment. Actually, the guy was supposed to stop by yesterday to take a look at the damage and he never showed. My confidence in him showing up today is pretty low. In the meantime, I’ve called another roofer.
Stay tuned for updates on the roof. As for the damage, ServPro showed up and has provided GREAT service. Unfortunately, they’ve had to rip out some of the ceiling, wall, and insulation of the affected room, pulled up the pad under the carpet, and will need to replace some of the plywood subfloor. The garage was also affected and drywall and insulation was also pulled out. We’re looking at a lot of work to restore the house but I trust them to do it.